Quality Manager

Highlights of the Position:
Henniges Automotive has an opportunity in its Reidsville North Carolina location for a Quality Manager. This position
is responsible for management of the Quality department, customer interactions, corrective actions, report-out on
measurable (PDCA and Dashboards), maintain the Quality systems to IATF standards, and follow Henniges
Automotive Vision, Mission and Company Culture statement.

Title: Quality Manager
Classification: Exempt
Hiring Manager: S. Coffey
Department: Quality
Location: Reidsville, North Carolina

Essential Duties and Responsibilities:

• Lead and manage the Quality Department, including Quality Engineers, Technicians and Inspectors,
  ensuring its effectiveness.
•  Serve as the primary customer contact for all quality-related matters, including audits, APQP, PPAP
  and warranty concerns.
• Monitor, address, investigate, resolve and be aware of all formal complaints or quality concerns from
  all customers. Ensure quality processes are stable and meeting customer expectations.
• Communicate to all departments utilizing the Quality Alert System
• Display positive and effective communication with all customers regarding complaints and
  requests.
• Develop team to identify quality improvement opportunities and implement creative solutions.
• Recommends techniques for problem solving including determining cost causes, implementing
  corrective action and monitoring results.
• Oversee corrective actions for completeness and timeliness.
• Oversee the Quality Management System ensuring compliance with IATF 16949, ISO 9001 and OEM
  customer requirements.
• Drive root cause analysis, corrective/preventive actions (8D,5-Why, FMEA) to ensure long term product
  and process improvements.
• Champion and contribute a culture of continuous improvement to help drive costs down and improve
  the overall plant quality performance, with a zero-defect mindset.
• Provide leadership and actively be involved in meeting corporate standards and procedures e.g. safe
  launch containment, internal audits, layered process audits, product audit, etc.
• Collaborate cross-functionally with Production, Engineering, and Supply Chain to achieve plant and
  customer quality goals.
• Report out measurable to the Management Team and Corporate office though the operations
  review.
• Maintains statistical process control program, evaluates and applies metrology and statistical
  methods to diagnose and correct quality deficiencies.
• Visit customers and vendors to ensure open lines of communication and comprehension of
  issues and requirements.
• Work within the framework of Health and Safety and Environmental requirements.
• Travel may be required to visit customer sites and Henniges Plants.

Qualifications/Requirements:

Education / Experience

• Minimum: Basic professional knowledge/skills normally acquired through the completion of a
  Bachelor’s degree program.
• Knowledge and skills typically acquired through five (5) plus years’ experience in dedication
  towards achievement of impeccable work ethic and commitment to achieve 100% Quality.
  Tier 1 or Tier 2 supplier experience preferred. Essential requirement to be ready for
  customer challenges and be able to solve real-time problems efficiently and quickly.
• CQE certification is highly recommended.
• Strong knowledge of IATF 16949, APQP, PPAP, FMEA, MSA, SPC and problem-solving
  methodologies.

Competencies

• Proven leadership and team management skills
• Excellent communication, customer interface, and decision-making skills.
• Well-developed active listening and team skills.
• Communicate effectively (verbal and written) with individuals at all levels inside and outside the
  company.
• Analytical and Problem-Solving skills consistent with the ability to identify corrective actions from a
  broad range of alternatives and recommended optimal solutions.
• Consulting and influencing skills consistent with the ability to build relationships and influence parties;
  may include getting parties to embrace changing expectations and initiatives.
• Ability to develop/coordinate cross-functional work groups projects, yielding optimal outcomes.
• Working knowledge of automotive manufacturing processes, practices, and ability to meet
  challenges.
• Proficiency in the following Software applications; Microsoft Word, Excel, and Outlook.
• May need to provide leadership through example in a unionized environment consistent with
  prevailing collective bargaining agreements, where applicable.
• Motivates through ‘leading by the example, coaching and mentoring and providing ongoing
  constructive feedback to subordinate staff; competent in consistently systematically eliciting the best
  efforts and results from subordinate staff.
• Deals effectively with resistance and roadblocks, takes positive steps to avoid the recurrence of
  errors through constructive critique.

Please submit resumes to: [email protected]